South West Water (SWW) has warned customers of emergency work in Cornwall after a burst water main left thousands of people without running water. Customers in the TR5, St Agnes area have been told they may have low pressure or loss of supply.
SWW said: "Customers in St Agnes - TR5 may be experiencing lower pressure or loss of supply, we have an engineer on the way to investigate. Thank you for your patience & apologies for any inconvenience."
A major issue with the water supply was affecting thousands in Cornwall yesterday (Tuesday, July 23). Properties across the Truro, Redruth and Camborne areas reportedly had no mains water supply, with some reporting intermittent supply.
Multiple people told CornwallLive they are experiencing issues. One person said: "Have you heard anything about water issues in Camborne this morning? We have no water". Another person added: "Mains water outage in Redruth."
The interactive map, which shows ongoing work from South West Water (SWW), did report any major issues across the region. It appears that thousands of residents are affected.
The South West Water helpline is inundated with calls from customers. One resident has reported over a three-hour wait to speak to the helpline. South West Water has been contacted for further information.
This is a live blog. Updates will appear below.
Toby Codd
How to claim money back
Advice has been issued on how to claim money back from South West Water (SWW) following a massive water outage in Cornwall yesterday, Tuesday, July 23. A burst water main left thousands of people in the Truro, Redruth and Camborne areas without running water.
For the full story, click here.
Toby Codd
SWW advice to people with discoloured water
— South West Water (@SouthWestWater) July 24, 2024We’re aware some customers in the TR area are experiencing discolouration to their supplies, but please do not be alarmed.
The brown or yellow appearance is caused by the disturbance of natural sediments that can build up over time within the main. These are generally…
Molly Seaman
SWW apologise
South West Water has apologised after thousands og people are left without water. Read the full story here.
Molly Seaman
Discoloured water in TR8
Molly Seaman
Water off in TR5
Molly Seaman
People left without water again
One person has responded to SWW. They said:
I have no water at all in Trevone. Can you tell me when it's back on?
Molly Seaman
Emergency work in Truro
— SouthWestWater Help (@SWWHelp) July 24, 2024IN YOUR AREA – TR5
See AlsoFactory fire live as 999 crews spend second day at giant blaze sceneWho is Amit Anand Mastermind Behind NEET 2024 Paper Leak? Nitish Kumar Reacts mee, by yystCustomers in St Agnes - TR5 may be experiencing lower pressure or loss of supply, we have an engineer on the way to investigate. Thank you for your patience & apologies for any inconvenience. pic.twitter.com/v7iqp0tMv1
Jamie Hawkins
Water has been restored in St Agnes but it looks like this....
Jamie Hawkins
Water restored
In an update this evening, South West Water said: "We’d like to apologise to customers who have experienced lower water pressure or a loss of water supply today. We’re pleased to confirm that we have now restored supply to all customers. Our emergency team have been on site all day, working hard to fix the burst water main and we are planning to bring this back online at around 19:30 this evening.
"You may find that your water is discoloured, however we are continuing to flush the network to alleviate this. We will continue to keep you updated and thank you for your patience and understanding."
Toby Codd
Latest from SWW
— South West Water (@SouthWestWater) July 23, 2024
KEY EVENT
SWW working to repair burst mains
South West Water said:
We are working hard to repair a burst on one of our large mains that supplies postcodes in the TR area of Cornwall. Customers in the area may be experiencing low water pressure or a temporary loss of supply.
We are working to divert flows on our network to restore customer supplies as soon as possible whilst our teams work on fixing the burst. We are very sorry for the disruption caused.
KEY EVENT
SWW statement
Posting to social media, SWW said they expect the issue to be resolved by 4.30pm.
— South West Water (@SouthWestWater) July 23, 2024
Jeff Reines
Possible location of problem
A commenter on Facebook shared a mesage giving the burst pipe location as central Truro: "I've had 3 messages this morning, from SWW saying they are repairing a pipe in the TR1 area and that there will be disruption until it is repaired."
Jeff Reines
Understatement?
A notice from SWW says there may be some low pressure and some loss of water in TR postcode area.
Molly Seaman
Plymouth issue resolved
It was reported that properties in Plympton, Plymouth also had no water this morning. A spokesperson for SWW said:
We had to isolate supplies in the area this morning to carry out an emergency repair to a water main. This has now been completed and supplies should be restored to all customers.
Molly Seaman
SWW website down
South West Water's website is currently down, as thousands of customers have no water due to a burst water main. A spokesperson for the company has confirmed that they are aware of the issue with their website and are working to fix the problem. They said:
Hi there, we're aware of an issue with our website which we are working on to resolve. You can send us a DM with your address and we can help you further
Jeff Reines
Areas affected spread
South West Water:
TR, PL3 and PL7 Areas
Due to a burst main on our network, some customers in the St Agnes, Roseland and Plymouth areas may experience lower water pressure than usual or a loss of supply.
Our team are on site working to repair the burst and we will provide an update as soon as we can.
Molly Seaman
Issue noticed at 7am
We noticed our pressure was down at about 07:15 in Camborne, checked on the local neighbourhood Facebook pages lots of people had started with low pressure then lost all water in the area, then a comment was made by someone in Three milestone
KEY EVENT
Burst water main
IN YOUR AREA - TR Areas
— SouthWestWater Help (@SWWHelp) July 23, 2024
Due to a burst main on our network,some customers in the St Agnes & Roseland areas may experience lower water pressure than usual or a loss of supply.
Our team are on site working to repair the burst and we will provide an update as soon as we can. pic.twitter.com/lT7CtECtJT
Jeff Reines
Text from South West Water
Several people are sharing an apparent text message update from South West Water.
Jeff Reines
Schools and McDonald's reported closed
Locals have reported on social media that McDonald's reastaurant and Threemilestone School are closed but this has not been confirmed.
Jeff Reines
Reports of burst water main
Several people are reporting that they've been told the problem is a burst water main and that South West Water is working on it.
Jeff Reines
Truro hit - and nothing from SWW
Someone has posted in a Truro Facebook group: "I’ve got no water from my taps in Moresk Road, anyone else got a problem?
"Tried ringing South West Water but their phone line for reporting faults just hangs up on you after a couple of minutes."
Others have commented reporting problems in St Agnes, Shortlanesend, Trispen/St Erme, Mount Hawke, Gloweth, Threemileston and all parts of Truro.
Molly Seaman
SWW has been approached
CornwallLive has approached South West Water for information on the reported supply issues.
Molly Seaman
Issues from Camborne to Truro
I don't suppose you have any information that Southwest water are having supply issues this morning? Seems to be affecting properties between Camborne and Three milestone?
Jeff Reines
Queues for water claims
A resident says: "Apparently very wide spread. Redruth, St Agnes, Portreath etc. Big queues at supermarkets for water. It's the lack of info on their web site that gets me, as well as the very long wait. They haven't learnt from Brixham obviously."
That's a reference to the water contamination incident that left homes without water or having to boil it for weeks.
Molly Seaman
Long queues for water at supermarkets
More towns across Cornwall are affected by the issue. One person told CornwallLive:
Apparently very wide spread. Redruth, St Agnes, Portreath etc. Big queues at supermarkets for water.
Molly Seaman
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Molly Seaman
More streets affected
Roskear Road seems completely out, and this may include Roskear School
Molly Seaman
Ongoing SWW work
CornwallLive reported last week that South West Water is dealing with 460 incidents, 45 of which are ongoing leaks, in Cornwall alone.
